NCBA Launches Digital Insurance Portal to Empower Customers

NCBA Bancassurance Intermediary LTD, a subsidiary of NCBA Group, has launched a digital insurance portal called NCBA Go Insure. The portal empowers customers to take control of their insurance needs by providing them with a convenient and secure way to compare quotes, purchase insurance, and manage their policies.

NCBA Go Insure offers a number of features that make it easy for customers to shop for and manage their insurance:

  • Compare quotes from multiple underwriters: Customers can compare quotes from a variety of underwriters in one place, so they can find the best deal on the coverage they need.
  • Instant access to insurance portfolio: Customers can view all of their insurance policies in one place, including coverage details, premiums, and expiration dates.
  • Real-time claims submission and tracking: Customers can submit and track their claims online in real time.
  • Premium payment capabilities: Customers can pay their premiums online using Mpesa, bank account, or insurance premium financing.

NCBA Go Insure is designed to be user-friendly and secure. The portal uses advanced data security protocols to protect customer information.

Speaking during the launch, NCBA Group Director Asset Finance and Business Solutions, Lennox Mugambi, said, “With a strong focus on user-centric features, NCBA Go Insure is designed to simplify the insurance process. It is poised to enable customers to purchase insurance from a selected panel of preferred underwriters, as well as hassle-free renewals.”

NCBA Group Managing Director John Gachora said: “As a leading bank in asset financing, with a special liking to car financing, we have rolled out this platform to ensure that not only our customers but also everyone who wishes to interact with our products access’ information with ease. I’m proud of my team, and we hope to revolutionise the insurance and asset financing industry for the better.”

The launch of NCBA Go Insure follows the NCBA Group Board of Directors’ recent approval for the full acquisition of AIG Kenya Insurance Company Limited for an undisclosed amount. NCBA hopes to leverage AIG Kenya’s breadth and scale to offer general insurance for corporations, SMEs, and individuals.

NCBA is one of the largest banks in the region with an asset base of over $500 million, serving over 63 million customers. The Group’s key strengths are in corporate banking, asset finance, and digital banking with vibrant subsidiaries in investment banking, bancassurance, and leasing.

NCBA Go Insure is a significant development for the insurance industry in Kenya. The portal makes it easier for customers to shop for and manage their insurance, which could lead to increased competition and lower premiums for consumers.

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