NCBA Bank was the star of the show at the prestigious Kenya Service Excellence Awards, taking home three coveted awards that reaffirmed their commitment to excellence and innovation in the banking industry.
The bank was awarded:
- The Best Customer Experience (CX) Strategy Award
- The Most Preferred Bank in Asset Finance Award
- The Best Digital Transformation Initiative Award
The awards ceremony celebrated organizations that have demonstrated exceptional dedication to providing outstanding customer service and enhancing customer experience. The awards were organized by the Institute of Customer Experience (ICX), Kenya Service Excellence Awards, which was established in 2014 with goals tailored towards recognizing and celebrating outstanding achievements in the customer experience sphere.
NCBA Bank’s success at the awards is a testament to their commitment to providing their customers with the best possible experience. The bank has invested heavily in digital transformation and customer-centric initiatives, and it is paying off. NCBA Bank is now one of the most popular and innovative banks in Kenya, and its customers are clearly happy with the service they are receiving.
NCBA Bank is one of the largest banks in Kenya, with over 100 branches and 400 ATMs.The bank offers a wide range of products and services to individuals and businesses, including personal loans, business loans, mortgages, and investment products. NCBA Bank is known for its innovative digital banking solutions, such as its mobile app and online banking platform.
NCBA Bank’s success at the Kenya Service Excellence Awards is a positive sign for the Kenyan banking industry. It shows that Kenyan banks are committed to providing their customers with the best possible experience. NCBA Bank’s award wins are also likely to attract new customers to the bank. Customers are looking for banks that offer excellent customer service and innovative digital banking solutions, and NCBA Bank is now seen as a leader in these areas.