FNB has been named South Africa’s Best Digital Bank for the 12th consecutive year in the annual South African SITEisfaction® survey conducted by Human8 (previously known as InSites Consulting and Columinate).
FNB was rated highest for innovation, demonstrated by a successful redesign of the FNB App. Survey respondents also rated FNB as trustworthy, with commendable efforts in proactive communications on digital security.
Giuseppe Virgillito, Head of Digital Banking at FNB, expressed his gratitude for the achievement, saying, “We are grateful for this outcome as it underscores our commitment to innovation and customer-centricity in the delivery of digitised financial and lifestyle services. FNB has always been at the forefront of digital banking innovation, and we continue to make great strides in enabling better access to services through a digital platform that customers trust. This is a tremendous tribute to our staff and customers.”
The accolade extends FNB’s winning streak, as it was recently named South Africa’s Most Valuable Brand in the BrandZ Top30 Most Valuable Brands by Kantar and the World’s Strongest Banking Brand by Brand Finance, while Global Finance awarded it several accolades, including Africa’s Best Consumer Digital Bank.
FNB’s eBucks Rewards was also named Africa’s Best Financial Services Loyalty Programme at the International Loyalty Awards. This year also marks very special milestones for FNB, as it celebrates 185 years of being in business.
FNB’s digital banking platform is one of the most advanced in the world, offering a wide range of services, including:
- Account management
- Payments and transfers
- Loans and credit cards
- Shopping and lifestyle services
FNB is constantly innovating to improve its digital banking platform. For example, the recent redesign of the FNB App made it even more user-friendly and efficient. FNB is also committed to digital security. It has a number of measures in place to protect its customers from fraud and cybercrime.