A look Into Centenary Bank’s Bold Expansion via WhatsApp Banking


Centenary Bank in Uganda has launched CenteWhatsApp banking, providing customers with immediate and secure access to diverse banking services via WhatsApp. 

This initiative aims to leverage WhatsApp’s popularity to extend banking services to a wider audience in Uganda, where 4.5 million use WhatsApp, but only 34% have a bank account as of 2023.

To utilize the service, customers use the verified centenary bank whatsapp number, 0744 200 555, and initiate transactions through a menu-based system. 

Subsequently, a menu will appear, enabling them to choose their preferred banking option and follow the prompts to complete the transaction. 

Users can perform tasks like checking balances, money transfers, bill payments, receiving notifications, and applying for mobile loans up to UGX 5 million ($1,307.76). 

This endeavor seeks to revolutionize the banking experience by utilizing WhatsApp’s widespread availability, bringing banking services within easy reach of customers.

It empowers them to conduct transactions conveniently and securely through the messaging platform on their mobile devices, anytime and anywhere.

The system provides various security features, including a One Time PIN (OTP) system, to guarantee secure financial transactions.

Users have the flexibility to engage in various banking activities such as checking account balances, reviewing transactions, transferring funds, paying bills, and receiving real-time notifications. 

Additionally, the platform enhances user confidence through features like real-time transaction notifications and the ability to block the service in case of a lost phone.

Introducing CenteWhatsApp banking, centenary bank uganda leverages the popularity of WhatsApp to provide customers with instant, secure access to various banking services.

The initiative aims to redefine the banking experience by seamlessly integrating with users’ daily communication tools, ensuring convenience and accessibility.

The platform offers features such as real-time notifications and security measures, assuring customers of data privacy. 

By 2024, an estimated 7.48 million people in Uganda, comprising 14% of the population, are expected to be online. 

In 2023, 4.5 million Ugandans were active on WhatsApp, while only 34% held a bank account, with the country having 11.77 million internet users and 2.05 million social media users in January 2023.


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CenteWhatsApp banking strategically aligns with Uganda’s digital landscape, capitalizing on WhatsApp’s widespread popularity to provide secure and accessible banking solutions. 

This move addresses the changing preferences of customers in light of technological advancements and the increasing adoption of mobile banking.

The Managing Director, Fabian Kasi, highlighted the exceptional opportunity of CenteWhatsApp banking, emphasizing its instant, secure, and effortless nature that brings the bank closer to customers. 

He underscored the commitment to providing easy, secure, and accessible banking solutions through this platform, highlighting its security features and customer convenience. 

The introduction of CenteWhatsApp banking positions centenary bank as a forward-thinking institution, utilizing WhatsApp’s ubiquity to deliver innovative banking solutions and cater to evolving customer preferences.

Centenary Bank’s introduction of CenteWhatsApp banking aligns with a Juniper research study forecasting that 53% of the global population will use digital banking services by 2026. 

This initiative places the bank ahead of global digital banking trends, showcasing its dedication to offering innovative solutions that cater to evolving customer preferences.

Centenary Bank, a leading Commercial Microfinance Bank in Uganda, caters to over 2.4 million customers and boasts an asset base of UGX 5.5 trillion. 

Operating through 79 branches, 205 ATMs, and over 7,000 Agents, the bank offers various digital channels, including CenteMobile banking, CenteOnline banking, CenteVisa debit & prepaid cards, and the Mastercard Platinum debit card. 

Additionally, its digital services encompass USSD (*632#), Agency Banking (*124#), Flex Online app & Web, Centenary Self-Onboarding, and Cente Pay (soon available for Android and iOS).

Customers at Centenary Bank can conveniently seek assistance or information by dialing the centenary bank toll free number.

To access the most up-to-date Centenary Bank exchange rates, click here. Additionally, Centenary Bank’s SWIFT code is MBBCMWMWXXX, facilitating secure and efficient international transactions.

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